Information we collect and how we use it
Storage of your information
This is the Privacy and Cookies Policy for www.luke-eyres.co.uk (Site). The Site is operated by
Luke Eyres Limited, trading as Luke Eyres (we, us and our). For the purposes of the Data Protection Act
1998, we are the data controller.
We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed
indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
By using the Site, you consent to the collection and use of information in accordance with this Privacy and Cookies Policy.
We reserve the right to change this Privacy and Cookies Policy from time to time by changing it on the Site. This Privacy and Cookies Policy was last
updated on 15 July 2014.
Information we collect and how we use it
- If you communicate with us by completing one of the forms on the Site or sending an email to us, for example to submit order enquiries or other
queries, concerns or comments regarding the Site or its content, or to report a problem, we use your contact details to respond to you.
- If you register with us as a customer of the Site (including if you place an order enquiry through the Site), we keep your contact information and your
log-in and password details for when you next log-in to the Site to recognise that it is you and to administer your account with us.
- We may, from time to time, ask you questions about what kind of products and services you would like to be able to buy. If you choose to answer those
questions, we may keep a record of your answers (and we may also keep information about the products and services you do enquire about) so as to help
us to improve our products and services generally.
- If you indicate on the Site that you would like us to, we may also use your contact information to notify you (by email and/or post) about important
functionality changes to the Site or about our new products, services and special offers that we think you would appreciate. If you change your mind
and would rather not receive this information, please follow the unsubscribe instructions on the relevant communication you receive or send an email to email@example.com.
- If you indicate on the Site that you would like us to, we may also use your contact information to notify you (by email and/or post) about products,
services and special offers offered by our business partners that we think you would appreciate, or share your contact details with those business
partners so that they can contact you directly (by email and/or post) about their products, services and special offers. If you change your mind and
would rather not receive this information, please follow the unsubscribe instructions on the relevant communication you receive or send an email to firstname.lastname@example.org.
- If you enter any online competition or promotion we may sponsor on the Site, we may ask for your contact or other information as explained on the Site
and will use it for the purposes of your participation in that competition or promotion which may, if indicated on the Site, include passing it to our
We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the
contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the
purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission
to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person
who has made the referral in the message that is sent to them.
When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from
which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised
by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to
collect broad demographic information for aggregate use.
We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners,
advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable
We may disclose your personal information to any of our group companies, or to our agents or contractors who assist us in providing the services we offer
through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing
data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to
perform their functions.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to
that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to
protect the Site or the rights, property or personal safety of any person.
When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your
computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track
information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser.
Other cookies are used to remember you when you return to the Site and will last for longer.
- remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have
enough capacity for the number of users that we get;
- customise elements of the promotional layout and/or content of the pages of the Site;
- collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site
from, so that we can improve the Site and learn which parts of the Site are most popular with visitors; and
- gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a
“market segment”. This information [is only collected by reference to the IP address that you are using, but does include information about the county
and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on
the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about
how to turn this feature off please visit http://www.youronlinechoices.com/uk/ [or follow the link
to the website of our advertising partners shown below]
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.
You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful
information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the
Site, you may not be able to take full advantage of the Site.
A cookie generated by our ASP .NET development platform to allow the Site to display properly.
Third party cookies
Google Analytics is used to track our Site performance and visitors' behavioural patterns.
This allows us to make improvements to the Site and provide a better online experience gained by the statistical information gathered using
The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google
on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on
Site activity and providing other services relating to Site activity and internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate
your IP address with any other data held by Google. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
[In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image
files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether
particular content is of interest.]
The Site may, from time to time, make comments or suggestions pages and/or other public areas for user-generated content and communications available to
its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose
your personal information.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to
attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are
periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee
that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you
submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a
shared computer or a computer in a public place.
Our security procedures mean that we may request proof of identity before we are able to disclose personal data to you following a request from you to do
Storage of your information
Information that you submit via the Site is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the
information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances
described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating
outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all
reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you
with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use
of your personal information for direct marketing purposes. To exercise any of these rights, please send an email to email@example.com.